TechBiiTechBii
  • Android
  • Computer Tips
  • How To Guides
  • SEO
  • WordPress
  • Content Writing
  • Tech News
Search
Categories
Reading: 5 Tips on Handling a Consumer Complaint
Share
Font ResizerAa
TechBiiTechBii
Font ResizerAa
Search
Follow US
How To

5 Tips on Handling a Consumer Complaint

Sidharth
Last updated: September 11, 2023 8:22 am
Sidharth
Published December 30, 2018
Share
5 Min Read

An angry customer can be a nightmare for any company if not handled properly. If you’re following the news, the complaints that Zomato recently received is a perfect example.

Table of Contents
#1 Keep Your Emotions Aside#2 Have the plan to encourage positive reviews#3 Try to take the conversation offline as possible#4 Be precise#5 Have a dedicated team to manage reviewsConclusion

Even though there are some complaints that are not directly related to you somehow, you’re involved. For example, if you’re running a company and you’ve distributors. Even if the consumer has a hard time with the distributor, it will have a direct impact on you.

With the evolution of social media, managing complaints is quite important. You don’t know when someone can ruin your brand name if not handled properly.

So, it is a good idea to keep monitoring various social media, complaint board sites complain.biz, Consumer complaints, etc. And make sure you’ve your representative there to solve the queries.

Now that you know where to check the complaints, it’s time to look at how to manage these consumer complaints effectively.

#1 Keep Your Emotions Aside

There are times when you know you’re not wrong but your customers write negative reviews. In that case what best you can do is, keep your emotions aside and handle them politely.

Make sure you’re replying with a positive tone and ensuring that their experience won’t be negative going forward. And if you can solve their problem, that’s great to have.

#2 Have the plan to encourage positive reviews

Yes, that’s important!

You should always encourage positive reviews so that they can be your regular customers with some positive flavor. Also, you should have a proper plan to handle negative reviews. This is even important if you’re a small business or growing one. Because a single negative review can highlight others but this is not the case with big brands like Amazon. They can handle a few bad reviews as well.

#3 Try to take the conversation offline as possible

The first thing you should try is not to get into the argument and even if the case is arising then try to make it offline. So, whenever someone is posting a bad review about your business on complaint boards like complain.biz, first apologize and then ask for the best time you can connect with them. Try to minimize online conversation as much as you can. This will not only understand your customer but also make a personal connection with your angry customer.

Image result for how many bad reviews turn good

#4 Be precise

While replying to the complaint, you should always be short and precise. This will ensure you to create an additional problem. If the customer is fine with the response/solution you’ve provided, then politely ask the customer if they can edit the complaint and make it as per their current experience. Believe me, in this way, you’ll be able to convert some bad reviews to positive reviews. And these customers will be associated with you for longer.

#5 Have a dedicated team to manage reviews

You should always have a consumer complaint team that can dedicatedly work on the feedback shared by the customers. Make sure you’re associated with the consumer complaint companies so that immediately you can tackle them easily. For this, the best way is to have a direct account on these sites and enable the notifications. This will help you get notified immediately when something is posted about you.

Conclusion

These were the top 5 ways using which you can manage the bad reviews about your brand and business. The most important point is, to always take this as an opportunity to improve your service. Ultimately, it’s the customer reviews that purchase most of the customers to have a business with you.

Related image

If you’re a company, you should follow these steps to serve the customer better.

Share This Article
Facebook Pinterest Whatsapp Whatsapp LinkedIn Reddit Telegram Threads Email Copy Link Print
Share
BySidharth
Follow:
Professional Blogger. Android dev. Audiophile.
Previous Article Computer laptop searching engine optimizing seo technology concept Premium Photo Leading the SERPs: 9 SEO Tips to Get Your Medical Website to the Top of Google
Next Article cloud computing Cloud Computing: Everything You Need to Know About Cloud Computing
Leave a Comment

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

You Might Also Like

Best Instant Ways to Open PST File Without Outlook
How To

Best Instant Ways to Open PST File Without Outlook

March 24, 2025
netflix
How To

How to Change Your Region on Netflix

December 17, 2020
How To

How to Begin Playing Video Games

May 18, 2024
How To

How Can You Communicate Secretly Using Morse Code?

November 14, 2023
FacebookLike
XFollow
PinterestPin
LinkedInFollow
  • Contact Us
  • Submit Guest Post
  • Advertisement Opportunities
Copyright © 2012-2024 TechBii. All Rights Reserved
adbanner
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?