Are you a business that is just starting up? Or has your company been around for a while, but you need to upgrade your system to keep up with today’s more technological society.
If you’re not effectively using modern technology to your advantage, you’re falling behind. Step in front of the crowd of competitors and learn how you can improve your business with these top technology tips.
1. Improve the Customer Calling Experience
One crucial piece of software to use is an interactive voice response (IVR) system. This system directs clients whenever they call your business so that they are immediately taken care of by the system rather than waiting on hold to confirm they have the correct number. Instead of sitting with hold music, they’re greeted by a friendly welcome message and have access to several menu options.
The software allows you to upload digital voice recordings for welcome messages when your business receives a call. Then, you can create your own menus. From there, the customer can direct themselves to a particular department or representative they’re looking to speak to. This way, agents are free to focus on calls rather than directing customers.
Menus can also contain FAQs with commonly requested reasons for calling. Customers can have their problems solved without ever needing to speak with anyone from the company. This ensures that your agents can stay on task and use their time wisely, and customers can quickly provide the feedback that will ultimately improve future customer service interactions.
2. Increase Efficient Collaboration
Task management systems are designed to help you run your business faster and more efficiently. It allows you and your teammates to easily see what tasks they need to perform throughout the day. It will enable you to track schedules and manage things in order of urgency and importance.
A good task management software can help you manage anything from an easy-to-do list to assisting teammates with complicated schedules to work together and get work done. If you and your team have trouble staying on task, you may need to invest in a sound task management system.
This can also help your employees enjoy the benefit of working from home. While collaboration can seem complicated when working virtually, task management ensures everyone can clearly see what everyone else is doing and guarantee that tasks are being completed.
3. Update Your Hardware
Perhaps years ago, you invested in brand new computers. Those computers still work, so why bother getting new ones?
However, the consequences of limiting yourself to outdated technology are severe and are likely to set your business back more than you realize. So before you roll your eyes when employees complain about slow desktops, consider these reasons your outdated tech is keeping you behind your competition:
- The threat of cyber-attacks is higher. Older hardware often can’t be updated against the most modern attacks.
- Productivity suffers. One study found that businesses are losing nearly two trillion dollars because employees can’t work efficiently with outdated tech.
- It deters customers. If the customer experience suffers from poor response times or technical errors, customers may simply take their business elsewhere (heading straight to the competition).
Don’t Put Off Updates Any Longer
Getting new technology is highly important for your business to function correctly. There should be no reason for you to procrastinate if you’re ready to take on your competitors.
The competition will never wait for you to catch up. So it’s time to step up and modernize your business. And if you follow these three tips, you’ll be well on your way to an effective company.
