On the one hand, the business world was going ga ga over artificial intelligence; on the other, the employees felt swept away by the storm. The whole world was talking about humans losing a productivity race against generative AI and being jobless in no time. Today, joblessness has been replaced with skill upgradation and intelligence process automation.
As the fear of losing jobs due to AI and automation solutions was sidestepped, we at Sigma Solve decided to delve into AI’s role in human resource management and talent search. This blog highlights how generative AI impact workplaces and how skill enhancement has become imperative for existing employees. We will also evaluate the role of HR in today’s world, which is wired in digital transformation solutions and emerging technologies.
What is Generative AI and How Will it Impact the Workplace?
Generative AI in the workforce may replace humans through content creation, automation, report and insight generation, and audiovisual creation. Fundamentally, generative AI solutions leverage an ocean of past data and process it to create original and unique human-like content in text, audio, video, or images.
Because it generates original content, generative AI promotes innovation. It is a branch of artificial intelligence that is now extensively used for problem-solving in the creative fields. However, it is not limited to creative fields and is used in edutech, fintech, and in developing enterprise software solutions.
After the Industrial Revolution and the dot-com buzz, generative AI is considered the most disruptive force in the workplace. McKinsey recently reported that 29.5% of working hours in the US will be automated thanks to AI and generative AI solutions.
Generative AI in workplaces may positively impact employees’ performance and become an instrument to increase productivity and inventiveness. Moreover, generative AI in human teams can enhance employee coordination and improve collaboration to quickly and efficiently complete tasks.
Automating Repetitive Tasks: Efficiency Unleashed
Data entry is still a manual job across small and medium businesses. Data analysis, report generation, and chart creation are some of the tasks that are still created by humans only. More human intervention means more errors. For example, scheduling multiple meetings may invite time and expertise conflicts.
Since most tasks demand acumen and accuracy, automating them using generative AI solutions can reduce human efforts and business operational costs. Gen AI solutions can create efficient workplaces in multiple ways; let’s understand some use cases.
Data Entry: Data entry is repetitive, and generative AI can automate the workflow and process of extracting and organizing data from various sources quickly and flawlessly.
Scheduling: Often, back-office guys struggle with scheduling meetings. Generative AI can streamline the entire process to maximize the use of time and expertise.
Report Generation: Most businesses use regular data analysis and reports to make decisions. Gen AI solutions can automate report generation and provide real-time insights.
Customer Engagement: If trained well, Gen AI creates original content to interact with customers, answer their queries, and solve their problems creatively.
Content Creation: Marketing automation can help you run your marketing campaigns more effectively, generate more leads, and sell more products for better ROI.
Boosting Innovation: Human-AI Collaboration
Imagine a colleague with a sharp, creative mind and marketing aptitude creating marketing ideas in minutes. Now, every employee can be highly creative by collaborating with generative AI, which is the level of innovation businesses can produce in the future.
From marketing copies to design prototyping and data analysis to creating new ideas, human-AI collaboration can refine ideas, fine-tune products, optimize workflows, A/B test marketing campaigns, and solve critical problems effortlessly and error-free.
Moreover, generative AI solutions can train employees, enhance their skills, and increase productivity, ensuring complete job security in an AI-augmented digital environment.
The Reskilling Imperative: Adapting to the Changing Landscape
With the advancement of technology, the business environment has changed drastically and continuously evolves. Therefore, professionals must upgrade their skills by using technology to advance their professional journey, for which adaptability becomes a cornerstone.
Simultaneously, it is essential to remember that artificial intelligence is not here to eat up jobs but is an opportunity for workforces to accept new challenges, improve their tier skillsets, and become pillars of businesses.
- Problem-solving: Reskilling ensures employees stay updated to tackle newer challenges and solve critical problems.
- Life-long Learning: Continuous skill upgradation ensures employees evolve with challenges in an ever-changing digital environment.
- Data Literacy: learning new skills ensures employees leverage insights and transcend their roles.
- Industry Alignment: Adapting to industry changes ensures employees stay ahead of the curve, benefiting the business.
- Collaborative: the quest for reskilling accelerates employee-to-employee learning and experiences.
- Leadership Advocacy: Reskilling ensures employees climb to leadership roles, promoting overall skill adaption.
The Role of HR in the Generative AI Era
Human resource management is transformative for employees, and with generative AI at the helm, the role of the HR manager changes to cultivate talent, train employees, upskill them, and optimize resources.
The human resource department transforms the workforce architecture into on-demand talent with multitasking for businesses. The department promotes continuous learning and skill upgrades, develops new job roles, and promotes collaboration, thus bridging the skill gap to ensure employees and businesses thrive.
Bridging the Skills Gap
Whether a mid-level business or a corporate house, the HR department is pivotal in aligning talent with the business’s requirements. The HR department should create an environment where generative AI collaboratively assist humans in designing training programs, learning new skills, and complying with norms to create a paradigm shift in achieving efficiency and productivity.
Redefining Job Roles and Workflows
The human resource department should know the changes generative AI may bring to the workforce. It should prepare the employees for newly defined roles, multitasking, and optimized workflows. The HR department is the ideal epicenter for identifying repetitive tasks and building a hybrid work culture to leverage and optimize human resources and generative AI.
Promoting a Culture of Continuous Learning
Bridging the talent gap and redefining workflows aren’t enough for the HR department. It should create a dynamic learning environment for employees to inspire them to acquire new skillsets, update their knowledge continuously, and maintain a pace with the technology to restrict outlay on training and skill development or hiring. The HR department can develop programs for training, workshops, and resources to build a culture of continuous learning and growth without expenses.
Building a Human-Centric Future with Generative AI
Generative AI has immense potential for businesses and employees. Therefore, businesses must utilize generative AI to create a human-centric future. Transparency, compliance, empathy, and ethical values are critical in building a technology-led, progressive environment where humans and technologies coexist.
Ethical use of generative AI will help businesses build a loyal customer base based on trust. Since technologies won’t be able to remove humans from the equation, a symbiotic relationship between humans and technology can ensure efficiency, productivity, and profitability.
Prioritizing Human Values
While responsibly using generative AI to reduce human efforts and money, businesses must adhere to the core of businesses – human values. Businesses should develop strategies that ensure human-AI collaboration and a level playing field for both. Businesses should be well-advised to ensure that generative AI tools do not harbor biases, likes, or dislikes for individuals or communities.
Fostering Human Connection
The whole fear psychosis about generative AI solutions replacing humans is misplaced. Businesses that invest in creating a digital environment where people-to-people and people-to-bot relationships thrive will benefit the most from this collaboration. Business management may play a critical role in community building.
Focusing on Well-Being
Technologies can work tirelessly, but humans need an environment that cares for their well-being. Generative AI can assume more cognitive responsibility while humans focus on innovation. Businesses should approach this human-AI collaboration, considering the mental and physical health of those who operate these automated machines and building generative AI solutions. Human well-being would ensure productivity and sustainability.
Conclusion:
The single most important takeaway is that humans are irreplaceable, and human-AI collaboration is inevitable for businesses to bridge the talent gap, increase productivity, and enhance customer experience. Generative AI solutions can assist businesses in many ways through automation and content creation. However, ethical considerations, compliance, and a human approach are necessary for the responsible use of artificial intelligence.
Author Bio:
Kinjal Soni is a professional blogger in the technology realm and a Digital Marketing expert at Sigma Solve, leading digital transformation services provider. She has been doing extensive research in emerging technologies and has written across AI, ML, Cloud Computing, Robotic Automation and related technology domains.
