People are actively talking about a virtual number and a cloud PBX. It’s important to find out the peculiarities of such solutions and their basic features. What is a cloud PBX (aka virtual)? Cloud PBX is Internet telephony. It’s not a secret that an analog PBX station implies a separate room, equipment, and a bunch of wires. When we talk about a virtual PBX, it is hosted on the server of a company that provides telephony and all work is done in the cloud. Users connect to the system via the Internet, mobile, or local networks and can freely enjoy the virtual number’s usage.
The mentioned PBX has completely non-illusory capabilities and surpasses in many ways traditional hardware PBXs. For example, you do not need to buy and install expensive equipment and use the help of professionals. You can organize an office with all the attributes of an efficient business anywhere in the world. It’s even possible to use Chinese virtual phone numbers but be physically located in another part of the world. Therefore, many businessmen are interested in the way a virtual PBX works. It’s important to mention the availability of statistics and call-tracking services. Such features will help businesses to increase their customer base and service, automate work processes, and get more.
Reasons to choose the virtual number
For image
As we said, a virtual number (mobile, city, or toll-free) on the site can be perceived as an essential part of the image. This moment will increase conversion. The person looks at dozens of company websites while surfing the Internet in search of the right service. It is clear that he/she would rather order laptop repair (as an example) from a company, which has indicated the local number. If an organization with a landline phone definitely has an office, thus, it’s trustworthy. Therefore, various virtual numbers give the company solidity and ease of communication.
To always be in touch
You will not miss a single call with a virtual PBX. Your number will never be busy as the PBX forwards calls to your employees.
For savings
It’s quite expensive to connect a “physical” PBX. The company owner has to lay telephone lines, install stationary devices, and purchase corporate SIM cards from mobile operators. Everything is already installed for you in the case of a cloud PBX. The famous IP provider Freezvon simply connects the laptops and smartphones of employees to the service.
For control
A virtual PBX is not just a number where customers call. This is a powerful service with many analytics tools, call recording and storage, voice mail, and even virtual fax. There’s also an integration with CRM, which makes your work with the customer base and sales funnel as convenient and detailed as possible.
For comfort and freedom
Virtual PBX is very easy to set up and integrate with other services. Many things can be adjusted for freedom. A virtual PBX makes it simple to work from anywhere in the world.
10 benefits of using virtual numbers
- First, there’s free communication even with people from other parts of the world.
- Second, all you need is a stable internet connection.
- Thirdly, there is no binding to a specific location.
- Fourth, the big choice of area code.
- Fifth, the division into personal and work phone numbers.
- Sixth, there’s the possibility to send SMS.
- Seventh, the presence of a voice menu. You can instantly contact the right department or person.
- Eighth, the connection will take only 12-24 hours (it depends on the location).
- Ninth, Freezvon Company offers a great variety of virtual numbers from all over the world. The information about the setup and monthly fee are described on the website, so it’s easy to get all the essential information.
- Tenth, you can easily order 800 numbers, which testify to the seriousness of the company and are perfect for those organizations that communicate with customers many times a day.
Despite the numerous advantages, the cost of connecting and using a virtual PBX and a virtual phone number remains affordable. Much depends on the goals of the company and the number of connected additional services. However, contact Freezvon specialists and they will tell you about all the features of the service. Moreover, they are always online to help you deal with various difficulties that may arise.
