IT technicians are used across a multitude of industries and the demand for them is increasing due to advancing technology and the rise of digital infrastructure. According to research by Accenture, the need for tech professionals in the UK grew by 10% during the first six months of 2021. And this is likely to continue as the country accelerates its digital strategy throughout the next few years.
So, with more IT and network technician experts required, we’ll take a look at what the role entails, the skills, qualifications and equipment required, and how to get started in the field.
A technician’s role
IT technicians carry out a range of tasks and many specialise in a specific area including networking, customer service or installation. Some of the responsibilities of an IT technician can include:
- staff technical support
- troubleshooting
- company training
- installing servers, network equipment and operating systems
- server connection
- testing equipment
The specific role will depend on the company and industry but IT technicians often work across sectors such as infrastructure, education, media, travel, health care and technology. Any large business that uses IT will usually employ a technician or a department dedicated to the smooth running of the equipment and its networks.
Skills required
There are various skills required to fulfil the role of IT technician. Knowledge and interest in technology, computing and science are useful as well as qualities such as:
- communication skills
- adaptability
- attention to detail
- willingness to learn
- analytical thinking and problem solving.
Many skills are learnt through education and training, but some come from experience in the role, which are built up over a number of years.
Qualifications and training
There are many routes into this area of expertise. Entry level jobs include IT support roles and service desk assistants, where knowledge and skills are learnt to enable progression within the field. For these careers, qualifications such as a certificate or diploma in IT, along with GSCE’s or A-Levels are usually needed.
An apprenticeship is an alternative way to get started as an IT technician where training and qualifications are undertaken on the job. Once established within the industry, it’s possible to progress and move to a more technical or specialised area.
Tools and equipment
A professional IT technician will work with various tools and kit including a laptop, multiple screwdrivers, network testers, cables and ties, adapters and USBs. Having the right tools is essential when it comes to troubleshooting, testing equipment and providing solutions for clients and customers.
Whilst there’s a lot to learn when it comes to IT and computers, the landscape is changing rapidly and demanding ever-more advanced solutions for businesses. So, the role of IT technician is sure to be of high importance over the next few years.
