IT support is one of the most important services you can invest in if you own a business. Even if you don’t have many employees, IT support is able to handle any technical issues that occur. This way, you can remain focused on your business operations and not managing tech issues. According to the pros at https://www.is-t.net/managed-it-services-houston-tx/network-support-houston, it means less network problems and more uptime on your end!
During your research, you’ll find many IT Support options that seem promising. However, not all companies will offer the services you need. Below, you’ll find five examples of services that IT support companies absolutely need to offer.
1. Emergency and 24/7 Support
This is important no matter what, but can be especially helpful if you have employees who work different shifts or who work while traveling. This way, you don’t need to worry about certain employees not being able to get the help they need due to time zones or working outside of usual business hours.
2. On-Call IT Support
On-call support is also very important. Most of the time, IT technicians can remotely access a device they need to fix without showing up at the office. However, sometimes there are issues that can only be fixed in person. For example, if a computer isn’t able to turn on, then it would be impossible for anyone to remotely access that device and solve the problem.
With on-call support, you won’t be waiting for weeks on end in order to have your devices fixed properly.
3. Scheduled Visits and Updates
It’s important for technicians to be able to make a call when issues arise, but it’s also important for the IT support company you choose to conduct regular updates and visits. It should be their priority to make sure that everything is running smoothly.
It’s much safer to periodically check-in rather than wait until something is broken or not running properly, which will usually take more time to repair and set back your progress. It’s the same logic as taking your car for an oil change or other repairs; a check-in every once in a while will most likely save you money and inconvenience in the long run.
4. Data Backup and Recovery
Making sure that all of your data is safe is also very important, especially for a business. Think about all the information that lives on your computer: human resources information, customer information, records of orders, employee communications, the list goes on.
If you suddenly didn’t have any of this information, it would be impossible to keep running your business, and you would essentially need to start over.
5. Cybersecurity
Operating a computer that isn’t protected by a solid cybersecurity system is a huge risk. Important information, including employee information and customer information, is vulnerable to being hacked. Besides being a large inconvenience, having sensitive information stolen from your customers can hurt your business.
Not only would the customers be rightly upset, but this security breach could result in a loss of future business. If you knew that a company didn’t properly secure their customer’s data, you would be much less likely to trust them with your information. Don’t give your customers any reason to doubt your security.
Bottom Line
IT support doesn’t just cover your computer’s performance; it includes data recovery, cybersecurity, etc. You’ll need a team you can count on to show up and fix your issues while you work, so you’re not distracted.
Keep these five services in mind when searching for the ideal tech support company!
