Running a business in today’s modern world can be a challenge. New technological advances require business owners to constantly update and replace their old tech.
If you are interested in keeping on top of the latest business tech, read on to learn about four of the top technologies companies are using today!
1. CSAT Systems
No need to start Googling “CSAT meaning:” the acronym stands for “customer satisfaction.” CSAT systems allow you and your customer service team to track what customers think about how they were served.
Having a CSAT system allows you to use analytics to learn how your company can provide better service to your clients. Usually, this comes in the form of a survey emailed after their call with you has ended.
The survey will have multiple questions about whether or not the customer was satisfied with their call and then how pleased they were on a scale of one to ten. The answers will then be sent back to your team for review. There will usually be a box where the customer can leave custom suggestions.
Your customer service teams should review the answers and suggestions to understand better what customers want from service employees.
2. Artificial Intelligence
Employing artificial intelligence (AI) is another excellent way to help your customer service employees. AI is one of the fastest-growing and most beneficial new technologies. It can be used to help relieve some of the work for your employees.
Two of the most common forms of AI used in business are live chat boxes and answering machines. Having AI in these positions can help customers get connected with the right person to help them with their issues.
AI systems can also streamline your employees’ workloads by pulling up relevant information on the customer for whichever employee is dealing with them. This allows the customer service employee to help the customer more quickly, either by fixing their problem or sending them to someone who can help them.
The issue with artificial intelligence is that it can be challenging to integrate with the rest of your software systems. You may have to replace many of your preexisting systems to introduce this next bit of technology. That said, implementing artificial intelligence can significantly improve your customer service department; therefore, it may be a worthwhile investment in the long run.
3. Robotics
The use of robotics is growing in many industries around the world. Robots are often used to automate monotonous and trivial tasks that employees may find tedious. They are particularly prevalent in the car industry, allowing vehicles to be made many times faster than human hands can manage.
At this time, robots are too expensive and limited in their uses to be employed by a wide variety of businesses. However, recent technological advancements suggest that robotic couriers may soon be a viable method of delivering goods, among other services.
4. Animation
Animation is also becoming more popular in multiple sectors. It’s often used to make advertisements and can help businesses sell their products. Animations can display and show information in an easy-to-view way that is often cheaper than paying someone to write a full-on explanation and description.
As a bonus, companies that use animations for advertising their products don’t have to pay actors, directors, or videographers to shoot commercials, thereby saving a considerable sum.
Use Tech to Your Advantage
Technology is always changing and growing. Keeping up with the technological advancements of today’s age can be a difficult task. However, investing time and resources into keeping your business’s technology up-to-date is well worth the effort.
